Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note on Refunds: Refunds will be issued only after the returned product is received. Refunds are processed approximately 7 to 10 business days following our receipt of your merchandise at our return facility. Your refund will be credited back to the same payment method used to make the original purchase on the Website. Kyoto Klean may request proof of identity and payment method prior to issuing a refund. Refunds include only the cost of the product; we do not refund shipping fees or customs fees you may have paid on your original purchase. If you are returning your product before opening the box, please do not open the box or break the security seal before returning it. Receiving a sealed box will significantly speed-up your refund once the box is received at our returns facility. 20% will be deducted from your refund to cover shipping and restocking costs. 

To start a return, you can contact us at wngcpartnership@gmail.com. Please note that returns will need to be sent to the relevant address shared by us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wngcpartnership@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Return Exceptions: Sale items, deeply discounted products or bundles, TUSHY Brush, TUSHY Stand, Coconut Husk Scrubbing Pads, bamboo drying products, towel products, t-shirts (and other TUSHY merch items) are not eligible for returns.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wngcpartnership@gmail.com.